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Kuala Lumpur, Malaysia

Case Study: A B2B Distribution Business in Malaysia

“We have eliminated 90% of manual billing errors and scaled multi-warehouse operations with zero additional headcount.”

— Managing Director, B2B Distribution Business


A Complete B2B Distribution Business Transformation

Pain Point #1: Customer bulk orders with multiple releases were tracked manually in Excel, leading to errors.

How Kanta ERP Transforms: Sales orders now track delivered quantities against each release automatically, so staff always know exactly what's been shipped and what's still outstanding.

Pain Point #2: Internal approval for sales quotations was done manually via WhatsApp, leaving no audit trail of who approved what.

How Kanta ERP Transforms: Quotations now follow a built-in approval workflow, from draft to review to approval, with every action attributed and logged for a complete audit trail.

Pain Point #3: Selling price could be quoted below breakeven due to a salesman or admin mistake, resulting in a loss on the sale.

How Kanta ERP Transforms: Each product has a minimum price on file, and a soft warning flags any quotation priced below it before it goes out, catching mistakes before they become a loss.

Pain Point #4: Sales team had no direct visibility of customer PO status, resulting in constant back-and-forth with the admin team just to get an update.

How Kanta ERP Transforms: Sales staff can check delivery and order status directly in the portal themselves, no more chasing admin for updates.

Pain Point #5: Arranging MC cover for admin staff was challenging, as tracking records were maintained in Excel.

How Kanta ERP Transforms: All business documents and their status live in one system, so whoever covers for someone on MC can see exactly where things stand, no formal handover required.

Pain Point #6: Transport admin manually matched deliveries to fit into a lorry load. The manual process was time-consuming and often left loading and route planning unoptimised.

How Kanta ERP Transforms: Delivery notes are now automatically grouped into suggested trips based on delivery zone, weight capacity, and priority rules, with stops sequenced within each trip, instead of transport admin manually matching every delivery into a lorry by hand.

Pain Point #7: Issuing sales invoices and processing supplier invoices was done manually and tracked in Excel.

How Kanta ERP Transforms: Sales invoices are generated straight from the sales order and submitted to LHDN automatically, while supplier invoices are extracted from documents (email, WhatsApp, or a connected Drive/OneDrive folder) using AI, drafted automatically, matched with the purchase order automatically, and just need a quick review before posting.

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